Refurn Policy

Return Policy:

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility:

To be eligible for a return:

• The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging.

• You must have the receipt or proof of purchase.

How to Return:

• Contact us at info@blackbike.co.uk to start the return process.

• Returns must be sent to:
  4th Floor, Silverstream House,
  45 Fitzroy Street,
  London, ENG, W1T 6EB,
  United Kingdom

• Once your return is accepted, we’ll provide a return shipping label and instructions on how to send your package.

• Items sent back without prior return authorization will not be accepted.

• If you live outside the UK, shipping your return may take longer than expected.

Questions?

Contact us anytime at info@blackbike.co.uk

Damages and Issues:

Please inspect your order upon receipt. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Non-Returnable Items:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you’re unsure, please contact us.

Exchanges:

The fastest way to get the item you want is to return your original item (following the return policy) and place a separate order for the new item.

European Union 3-Day Cooling Off Period:

If your order ships to the EU, you have the right to cancel or return your order within 3 days for any reason without justification. Items must be returned in the same condition, with tags, original packaging, and proof of purchase.

Refunds:

After we receive and inspect your return, we will notify you if your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@blackbike.co.uk